A North American government agency with more than 1,500 employees needed to give citizens better ways to perform civic data sharing remotely due to the COVID-19 pandemic.

Ad hoc queries and reports are the bane of many IT departments. The need to churn out frequent, one-off, "must have" data queries for users can be a significant drain on developers' time. Users can't be blamed for the numerous impromptu requests. Customer service, continuous improvement, and the maintenance of competitive advantage demand that business people regularly look at data in innovative...