Resources

Case Study

AAA Life Leverages Fortra Solutions for IT Efficiency

Part of the American Automobile Association (AAA) family, AAA Life Insurance Company offers a variety of competitive life insurance, annuity, and travel accident products. With over one million policies, many people rely on AAA Life to help provide protection for their loved ones. As Senior Systems Engineer at AAA Life, Randy Wittner is in charge of their IBM i environment, overseeing two S824...
Guide

Request a Live Advanced Reporting Suite Demonstration

See for yourself how Advanced Reporting Suite automates performance reporting for managed service providers (MSPs), making it easy to prove your value to customers. Our team of software experts would love to discuss what you’re looking for and show you what Advanced Reporting Suite can do. Your live demo will include: Discovery to help us identify your business needs An overview of the software’s...
Article

Automate 7 Task Builder in Depth

Automate 7 Task Builder now supports multiple tasks within one Task Builder instance. While this has the obvious benefit of increasing the ease of use of editing and creating multiple tasks in one place we've taken it a step further and implemented a feature that many have asked for:
Article

How to Automate Backup & Restore Processes in Automate

In this article we will take a look at the importance of backing up Automate data in order to prevent data loss. We will also learn how to go about backing up remote Automate installations, performing automated backups and achieving data recovery in case data loss occurs despite the best of our efforts and precautions.
Blog

Service Level Management

While IT managers agree that service level management (SLM) is critical to their organizations, many also find it intimidating. It need not be. An SLM program is what you make it - it can be formal or informal, all-encompassing or focused on key services. The point is to document required service levels for services provided to the business by the IT organization. Service-level requirements are...
Article

Windows Azure Automation

Cloud computing, cloud storage, cloud database…we all have heard about the “cloud.” Cloud computing has gained tremendous visibility in recent years. According to research firm, Gartner, “By 2012, 80% of Fortune 1000 enterprises will be using some cloud computing services, 20% of business will own no IT assets.” In addition, small businesses are attracted to the small startup costs and lower TCO...
Blog

Top 15 Vendors in Capacity Management Software

Where TeamQuest (now part of Fortra) Capacity Management Stands TeamQuest, a global leader in capacity management and predictive analytic modeling , has made the Top 5 Vendors list by Research in Action’s 2016 Capacity Management SaaS and Software Report. Called “the most important focused player in capacity management,” TeamQuest (now part of Fortra) scored higher in customer satisfaction and...
Article

Benefits of Web Server Management Console

Just like the desktop version of SMC, the Web SMC is a web-based interface for centralized management and administration, and allows you to graphically manage all elements of the Automate BPA Server including workflows, the Repository, users and agents. You can also access reports and calendars as well as configuring system settings and options.
Blog

What Is Queuing Theory?

Queuing theory is the study of queues, otherwise known as waiting lines. It sounds straightforward. But unless you have an advanced math degree, queuing theory can be difficult to understand. That’s why we’re clarifying queuing theory basics.
Article

Using the Dashboard to Drive Your Business Performance

Today’s growing information and communication technology is altering how companies operate and move forward in a global environment. Because of the real-time nature of information being transmitted, organizations need a way to easily track up-to-the minute performance and operational statistics in order to make effective business decisions more rapidly.
Article

Working with Agent Groups in BPA Server

An Agent Group is a distinct Automate BPA Server object that contains one or more Agents within a logical group. They can be used as workflow objects in place of individual Agents to distribute conditions and tasks to multiple machines across an enterprise. The use of Agent Groups can be more convenient in situations where multiple agents need to be selected for automated execution. Instead of...
Article

Global IT Management Survey 2016—NewsWorthy Analysis

Results of a Kelton survey in which IT departments in large enterprises are tasked with responding to numerous business-impacting issues on any given day, including equipment failures, fluctuating website demand, and data security.
Case Study

Telecom Company Meets Strict Service Requirements & Prevents Major Service Failure

Organization Description: Voice and data services provider focusing on serving customers in rural areas and small to mid-sized cities. The company has greater than three million customers in 22 states and annual revenues of $2.4 billion. Business Value of Vityl Capacity Management (formerly TeamQuest): Client uses Vityl to identify bottlenecks in applications and to eliminate unnecessary hardware...