While IT managers agree that service level management (SLM) is critical to their organizations, many also find it intimidating. It need not be. An SLM program is what you make it - it can be formal or informal, all-encompassing or focused on key services. The point is to document required service levels for services provided to the business by the IT organization.
Service-level requirements are...
Where TeamQuest (now part of Fortra) Capacity Management Stands
TeamQuest, a global leader in capacity management and predictive analytic modeling, has made the Top 5 Vendors list by Research in Action’s 2016 Capacity Management SaaS and Software Report.
Called “the most important focused player in capacity management,” TeamQuest (now part of Fortra) scored higher in customer satisfaction and...
Results of a Kelton survey in which IT departments in large enterprises are tasked with responding to numerous business-impacting issues on any given day, including equipment failures, fluctuating website demand, and data security.
Focal Point has experienced great success since they began using Fortra enterprise job scheduling solutions. One huge ROI benefit is that Focal Point’s IT team saves time—they no longer have to monitor the job processes constantly.
As Senior Systems Engineer, Randy Wittner has over 25 years of experience on IBM i, and AAA Life was not the first place he encountered Robot. “I’ve worked at many companies that have had Robot Schedule, so good market share,” said Wittner. “It’s very reliable, easy to upgrade. It automates a lot for us in our process.”
When asked what features of Robot Schedule they use the most, the lead system administrator at Polaris thinks of group jobs, reactive jobs, and override codes.
Medical Mutual has capitalized on its expertise and sound management to grow into a $1 billion company. Underpinning that success is its sound IT infrastructure, automated by Robot products from Fortra.
With an IT staff of just 34 to support a company with worldwide revenues of about $780 million, Knoll likes to run lean. So, they rely heavily on two of the Robot products: Robot SCHEDULE and Robot REPORTS.
When they got burned for not monitoring closely enough, the IT team at Staples, Inc. turned to Robot to automate message responses and expose problems early.
For TransAction Solutions, Robot provides greater visibility and security, cuts down message volume, and reduces reliance on error-prone manual processes.
When the IT director at WEHCO Media needed to eliminate manual processes, minimize the daunting six-month training curve for new operators, and reduce the recurring errors in their job schedule, she chose the Robot systems management solution.
When the IT department at White-Rodgers was challenged with meeting a major cost reduction goal, they decided to eliminate staffing during nights and weekends by automating IBM i operations.
With a goal of doubling in size every five to seven years, Heartland Financial needed a tool to help them track, manage, and control their disk growth as their business expands.
To get to lights-out with Infor ERP XA, Cone Drive used Robot Replay, which captures screen images and allows them to manipulate the inputs and the field-level data to create job scripts easily.
TeamQuest (a Fortra company) can help organizations improve their chances at a successful ITIL implementation through the ITIL best practices listed in this article.
Improve Service quality
"IT organizations should engage in a server consolidation project with three major goals: cost reduction, agility improvement and service-level improvement."
Source: “Key Issues for Servers,” Gartner Inc.
GOAL: IMPLEMENT A CONSOLIDATION STRATEGY
Many companies are re-evaluating their IT infrastructures in light of changing business practices, economic demands, and...