Resources

Guide

Enterprise Automation: The Holistic Guide

Enterprise IT automation that leverages a strategic approach helps manage diverse automation tools and solutions holistically. Learn more about the key principles to embrace for holistic enterprise IT automation.
On-Demand Webinar

Introduction to Fortra Automation

Optimizing and orchestrating IT automation across a complex, diverse infrastructure requires the right vision—and the right partner—to centralize your workflows and support critical business processes. As organizations embrace digital transformation, they’re finding a new set of challenges holding them back from true change—from juggling multiple unmanageable tools to finding it too expensive to...
On-Demand Webinar

Streamline the Day-to-Day with IT Automation

In this on-demand webinar, the automation experts from Fortra and CM First to explore ways to leverage IT automation tools in your most critical business projects—including those on IBM I, including those generated with CA 2E(Synon) and CA Plex.
Case Study

SQL SCHEDULING GOES ENTERPRISE

Company Background Frontline Technologies is a market leader in workforce management software. The Pennsylvania company serves thousands of global clients through its three applications: Aesop, an automated substitute placement and absence management system; Veritime, a time and attendance product; and Jobulator, an automatic job-notification service for substitute teachers. One in every five U.S...
Case Study

SharkNinja Uses Fresh Retail Data for Fast Decision-Making with JAMS

Company Background SharkNinja is the maker of class-leading Shark® vacuums and steam mops, and the innovative line of Ninja® kitchen appliances. Shark® and Ninja® are two of several house-care brands developed by SharkNinja Operating LLC, a pioneer in small household appliances and cleaning solutions that fit the lifestyles of busy people. The company’s products are widely distributed through...
Article

Comparing Different Methods for Calculating Health and Risk

How do you calculate IT health and risk ? There are different methods you can use, depending on your needs. The most common methods for determining IT infrastructure health are: Threshold comparison Enhanced threshold comparison Event detection Variation from normal Allocation comparison Queuing theory for health On the other hand, the most common methods for calculating IT infrastructure risk are...
Blog

Performance Management

What is Performance Management? IT performance management is responsible for everyday aspects of capacity management , like monitoring performance and resources, planning changes to make efficient use of resources, analyzing performance, and reporting back to the business. Now more than ever, your company’s bottom line rests on your ability to provide 24/7 service online. Even short outages can...
Blog

IT Maturity

What are your optimization goals? An optimization initiative is typically triggered by one of the drivers listed below and the focus is dictated by your overall business objectives. But singlehandedly focusing on one objective may negatively impact your capabilities in the other areas. This can reduce the overall service quality and offer limited to no real value. In order to achieve concurrent...
Blog

How to Go from Simple to Strategic Capacity Management

Capacity Management Strategies If IT was like a restaurant…then capacity management should be like the restaurant manager (aka Maître D’). Unfortunately, too many organizations are using capacity management as the clean-up department. When something goes wrong, capacity management fixes it. And while that used to work, that’s not the best practice to follow today. A Brief History of Capacity...
Blog

Capacity Planning

Have you ever experienced an online service outage? It’s like losing half your physical locations without any warning. Downtime is a huge problem. It stops your revenue stream. It compromises customer loyalty. It damages your brand’s reputation. And it wastes hours and IT resources to fix the problem—when it shouldn’t have been a problem to begin with. Isn’t it about time you prevented downtime...
Blog

IT Risk Mitigation

It's a brave new world for IT. And it often seems impossible to predict future demand and guard against performance risks. You have mountains of data, scalable cloud infrastructures, and a complex web of IT environments. It's complicated, to say the least. And it's matched by skyrocketing consumer demand for and reliance on online services. Bottom line: outages are more dangerous to a company’s...
Blog

Service Level Management

While IT managers agree that service level management (SLM) is critical to their organizations, many also find it intimidating. It need not be. An SLM program is what you make it - it can be formal or informal, all-encompassing or focused on key services. The point is to document required service levels for services provided to the business by the IT organization. Service-level requirements are...