What Is Robotic Process Automation (RPA)?
Robotic Process Automation (RPA) is a type of automation technology that is transforming the way organizations operate. RPA relies on a scalable, digital workforce to streamline manual processes and reduce the burden on employees by giving repetitive tasks that can be performed more efficiently and more accurately to digital software bots.
RPA bots can communicate with business systems and applications, following the same steps in a process that human workers perform, even interfacing with multiple applications in the same workflow. Opportunities for automation exist virtually anywhere throughout the business because RPA is scalable, flexible, and it integrates workflows efficiently across the entire enterprise.
Key Benefits of RPA
Robotic process automation solutions boost productivity, improve accuracy, and help your organization grow by giving repetitive, manual workloads to software robots. With RPA software, you can:
Mimic Manual Tasks
Free up your human workforce to do more strategic work that adds value to your business.
Leverage a central automation platform without expensive hardware tools to automate integrations between systems, applications, and workflows.
Enable Innovation & Collaboration
Foster innovation between IT and business teams by centralizing automation and connecting data with detailed analytics.
Scale Your Digital Workforce
Use software robots as an easy, cost-effective way to configure and work alongside human employees to enable rapid growth.
Dive deeper into the benefits of automation with the following resources:
How RPA Works
Robotic process automation works using two approaches, to streamline repetitive tasks for both IT and business users. Both approaches can be combined for complete, end-to-end automation.
1) Front-End Automation: RPA bots streamline tasks associated with interactivity, websites, and attended processes. Use it for items like screen scraping or GUI automation, among others.
2) Back-End Automation: Leverages APIs for direct access to data. Used for high-capacity processes, including file movement and database processing.
RPA Solutions for Any Industry
Organizations across every sector and function are turning to RPA to optimize resources and maximize efficiency—from healthcare to financial services and insurance to human resources and call center automation. RPA bots can easily manage processes spanning departments, locations, and systems—on premise or in the cloud.
Popular RPA Bots
The key to scaling your digital workforce is employing highly flexible, optimized software robots. Automate robots are enterprise-grade digital workers that offload, support, and augment existing business processes and workflows. Some of the most popular types of automation bots include:
Data Management Bot
Harness the power of big data with bots that extract, manipulate, and utilize data from sources and applications on premise or in the cloud. Automatically write to a database, business application, or report.
IT Services Bot
Use robotic process automation to respond to common repetitive requests like password resets. Monitor systems, receive automatic, real-time notification of problems, and report on and analyze your IT services.
Call Center Bot
Provide a superior customer experience with bots that quickly access multiple systems and applications to pull, analyze, or process order history and other data. Save time to focus on helping customers.
Claims Processing Bot
Let your software robots streamline each step in your claims processing workflow—processing forms, validating eligibility, notification, payment, and more. Eliminate human error with RPA.
Human Resources Bot
Leverage Active Directory automation for swift onboarding, offboarding, or account management. Scrape data and information from forms, automatically email managers and other leadership, gather signatures, and integrate HR processes.
Accounts Payable Bot
Automatically process invoices upon arrival. Extract and manipulate data and information from paper forms and configure custom bots to manage your organization's unique Accounts Payable workflow.
Browse 150+ automation bots that are preconfigured and available for free download on the Automate Bot Store.
Could Your Organization Benefit from RPA?
If you’re on the fence about whether your organization would benefit from an RPA solution, then take a short quiz to find out.
Watch RPA Videos
Processes to Automate
A series of short videos demonstrating popular use cases
Real-World Success Stories
A series of short videos on how various organizations use RPA
Begin Your RPA Journey
A series of videos to help you start your RPA journey
Common RPA Challenges & How to Avoid Them
How to Implement RPA
No matter where you are in your RPA implementation process—from getting ready to implement your first software bots to increasing your competitive edge through strategic automation—we've developed a comprehensive library of resources for every step of the way. Click on an implementation step below to get started.
What's the Difference Between RPA and AI?
Robotic Process Automation (RPA) and Artificial Intelligence (AI) are different technologies for different tasks. RPA tools use software bots to interact with systems the same way a human user does, like clicking buttons and extracting data. AI tools perform tasks that normally require human thought to complete such as data classification and categorization for intelligent process automation.
RPA is great at handling unstructured data that is organized, clearly defined, and searchable—like Excel spreadsheets and forms. AI can tackle your unstructured data that is more qualitative—like transcripts and email messages—and make that data more useable across your organization.
Many businesses are starting to combine RPA technology with AI-driven software like intelligent document processing to help maintain control of critical data with more speed and accuracy to supercharge automation efforts.