Looking for help? You’re in the right place! HelpSystems has a new name, Fortra, but the same commitment to solving your problems so you can get back to what you do best. If you’ve run into an issue, our friendly support team will work with you to resolve it in a timely manner via phone, live chat, or email.
Whether you need assistance implementing a software feature, want to find your product downloads, or would like to join a discussion forum, we can point you in the right direction. Get started using the guidance below.
Submit a Support Case
If you need assistance, we would be happy to help. Just fill out a short online form with your contact information. Our talented support staff will be in touch with you shortly.
Product Downloads
It’s easy to access your Fortra product downloads. Simply find your product line to the right.
See release notes for product versions that are currently shipping.
Monthly Release Notes
- Automate
- Bytware
- CCSS
- Clearswift
- Document Management (RJS)
- Halcyon
- Insite
- Intermapper
- Powertech
- Robot
- Safestone
- Sequel
- Showcase
- TeamQuest
- Tango/04
- Vityl
Product Manuals
Find your Fortra product manuals and documentation for quick and easy reference.
- Automate
- Bytware
- CCSS
- Clearswift
- Document Management (RJS)
- Halcyon
- Insite
- Intermapper
- Powertech
- Robot
- Safestone
- Sequel
- Showcase
- TeamQuest
- Tango/04
- Vityl
Knowledge Base & Self Service Articles
Have questions or need step-by-step instructions? We’ve created extensive articles, videos, and how-to guides to make implementing and using our software as easy as possible.
- Automate
- Bytware
- CCSS
- Clearswift
- Document Management (RJS)
- Halcyon
- Insite
- Intermapper
- Powertech
- Robot
- Safestone
- Sequel
- Showcase
- TeamQuest
- Tango/04
- Vityl
Services
Leave it up to the experts. Fortra can provide consulting, training, security services, and managed services to make your technology projects more successful and help you meet your business goals.
Training Events
Our consultants regularly conduct live classroom trainings and host industry events, as well as attend tradeshows and local user group meetings. Can’t attend in person? We also have a host of on-demand classes.
Product Certifications
If you already use our software every day, demonstrate your expertise to your team or boss by earning your official certification. Fortra product certification tests are multiple choice and are available for a large number of our products.
Discussion Forums
You’re not alone—people just like you use our software every day. Connect with your peers, ask questions, and share pointers in our product discussion forums.
Other Resources
We want to help you get smarter. Grow your industry or product knowledge by taking a look at our resource library, full of valuable tips, best practices, and industry trends you should know.
Fortra Community Portal
You’re invited to our exclusive customer portal, where it’s easy to manage your Fortra software, get technical help, and network with fellow users—whenever it’s most convenient for you. The Fortra Community portal is a self-service hub housing product downloads, online manuals, and helpful how-to articles. Join other users in our discussion forum, fill out a support request and track its status—all right at your fingertips.
Submit a Support Case
If you need assistance, we would be happy to help. Just fill out a short online form with your contact information. Our talented support staff will be in touch with you shortly.