Introduction
Automate provides quick-to-scale and easy-to-use automation solutions for organizations of any size. Instead of spending precious time and resources on repetitive, manual tasks, let Automate go to work and streamline your IT and business processes with robotic process automation and business process automation. No matter the unique case of your organization, with Automate’s drag-and-drop interface and over 600 prebuilt automation building blocks, setting up an automation strategy is easy for any user—regardless of technical expertise.
Curious how others are using Automate? According to our customers, the top processes being automated are report generation, file movement, data import and export, and scheduling batch processing. And 74% say they use Automate to run mission-critical processes. Plus, Automate has the ability to integrate with your existing business applications for a seamless automation strategy throughout your organization.
See for yourself! In this guide we’ll take you on a tour of how different organizations are using Automate to improve productivity and increase efficiencies. Learn how your peers of every size and from many industries are using our powerful automation solution to solve their unique problems and meet their goals. From banks to hospitals to manufacturing suppliers, companies are discovering Automate. And your organization should be next!
Solutions:
- Robotic Process Automation
- Business Process Automation
- Automated Report Generation
- File Transfer Automation
- Automated Application Integration
- Automated Mortgage Processing
- Automated ERP Integration
- Automated Inventory Management
- Automated Data Extraction
- Automated File Conversion
- Web Browser Automation
ROBOTIC PROCESS AUTOMATION
Carter Bank & Trust - Financial Services
Carter Bank & Trust offers banking and financial services to customers across 100 branches. After spending far too much time on routine, manual processes—from new employee onboarding and payroll to customer account maintenance—they established a Center of Excellence to bring an “automation first” culture to their organization. Automate streamlined these processes and migrated over 300,000 customer accounts to a new system within a 24-hour period.
Automate quickly scaled beyond its initial use and is now handling server reboots, 3rd-party SLA management, and data validation. Carter Bank & Trust has more than 75 robots running processes across the company, saving them time and money.
Location: United States
Website: www.carterbankandtrust.com
ROBOTIC PROCESS AUTOMATION
Utilities Company - Utilities
This utility company manages the production and delivery of energy resources over a wide geography. Their plant needs to measure and monitor various temperatures, pressures, and other readings on the critical control systems which support the production and delivery of energy. This produces massive amounts of data that are needed in the event of disaster.
The company uses Automate to accurately sort, compress, archive, and delete massive event log files daily with robotic process automation. Now, data from each machine is reliably available in the event it’s needed in an emergency. The robots also back up information that could previously only be backed up by a highly-experienced operator. The automated robotic tasks mimic what the user would do, saving precious time and giving peace of mind that all their data is safe and usable.
ROBOTIC PROCESS AUTOMATION
MetTel - Telecommunications
MetTel is a large telecommunications provider with a bundled service offering that makes billing easier for customers. At first, this service made things much harder for employees, requiring 40 employees to manually log into websites to capture and consolidate customer billing information—a long and tedious process prone to human errors.
Through robotic process automation with Automate, software robots are now in place taking over these steps which greatly reduces the repetitive, manual activities and improves the quality and consistency of their work. They’re even able to expand their automation strategy to include automating their network monitoring—combining monitoring
with automated remediation to improve response times and eliminate repetitive work for more teams
within MetTel.
Location: United States
Website: www.mettel.net
ROBOTIC PROCESS AUTOMATION
Ricoh Italia - Customer Service
The customer service department at Ricoh Italia, a business solutions company, was receiving 1,000 customer emails a day, 400 emails were stuck in their backlog, and call center agents didn’t have the proper tools to fulfill customer requests for products and parts. With workloads growing and pressure on their employees rising, Ricoh was looking to automate both the data coming in from customer emails and the information taken from call center agents during calls. The main goal was to provide customers a more seamless, digital experience.
Ricoh Italia leverages Automate bots in a workflow that connects all the different types of communications to generate a unique funnel of entry. Thanks to Automate, Ricoh Italia’s now able to free up more of their employees to spend time helping customers and improving the efficiencies of their field operations. With more time and resources, they’re able to provide their customers with value added services like remote resolution of technical issues, remote management of machines in the field, and consumable service quality and cost control.
Location: Italy
Website: www.ricoh.it
BUSINESS PROCESS AUTOMATION
Construction Utilities Company - Construction
The IT department of a construction utilities company—providing gas and electric transmission and distribution, telecommunications, and water and waste systems for construction sites—was manually writing code to ensure funds for accounts payable and payroll transactions are deposited into bank accounts in a timely, scheduled fashion. The process varied for each and writing code took days of tedious, manual work. Looking for a more efficient solution, the company found Automate Plus.
Now, Automate successfully extracts payment data from their Spectrum Forefront accounting application, creates a text file with the information, encrypts the text file, and then connects and sends the file to the bank’s FTP site—all with one solution and no manual intervention. Days of writing custom code are now mere hours spent automating the payment process. And Automate Plus's feature for embedding existing scripts allow this organization to reuse previously created code. The centralized management of all automated processes is key, giving them one place to deploy and make changes to the processes that vary from supplier to supplier.
Automated Report Generation – Claims Processing
Medmarc Insurance Group - Insurance
Medmarc Insurance Group offers liability protection to life sciences technology companies. What was once a long, manual process to close out each month’s claims—with IT staff working well into the morning hours to finish the eight hours of work—is now fast and efficient with Automate. An automated process starts immediately upon the close of business on the last day of the month and runs unattended throughout the night before notifying the appropriate IT staff by email in the event of an application malfunction.
Medmarc gets faster and more accurate report creation and delivery to key executives and there’s no more late nights for the IT staff to generate reports. Automate is also helping Medmarc comply with a myriad of agency and governmental rules and regulations by automating the reporting process for extensive reports demanded by regulators, often without prior notice. Automate integrates Medmarc’s existing applications—like Crystal Reports, the Infinity system, and Medmarc’s Microsoft Great Plains financial system—to maintain up-to-date data and provide regulators with the information that pertains to their demands.
Location: United States
Website: www.medmarc.com
Automated Report Generation—Daily Processing
World Precision Instruments - Lab Product Manufacturing
World Precision Instruments (WPI) manufactures lab instruments used by biomedical researchers worldwide. The IT team is responsible for producing 25 different accounting, production, and manufacturing resource planning reports at the close of the business day, plus more than 75 reports at the end of the month. Instead of requiring employees to manually trigger and generate reports on a nightly basis, the company wanted to automate the entire process without investing in custom programming.
Automate saves the day—and night—with a drag-and-drop interface that saves tens of thousands of dollars in coding and makes their daily processing a breeze. Automate works directly with their SYSPRO ERP and kicks off the first set of nightly reports every evening. As each set of reports is completed, Automate moves on to the next. And if any of the processes fail for any reason, WPI automatically receives an email alert.
Location: United States
Website: www.wpiinc.com
Automated Application integration
Telecommunications Company
The tooling team at this large telecommunications company is responsible for aligning the data and instruments needed for various operations, including getting cell towers up and running. They needed a way to connect to over 50 different systems and applications to remove the manual, error-prone parts of their process.
The company uses Automate Plus for RPA to connect their applications—from SAP to web clients to SQL environments. With RPA from Automate, they are able to get cell towers up and running quickly, without needing any coding experience. Their team has saved hundreds of hours since implementation and can put their focus back on more strategic work.
Automated Application Integration
Ellis Medicine-Healthcare
When Ellis Medicine, a large healthcare system, purchased a new point of sale system, InfoGenesis, they found it could not easily integrate with their other critical systems. At first, they thought they would create custom scripts to integrate the software. They quickly realized how time-intensive and complicated custom scripts would be to develop and support, particularly because the process involved multiple systems, checks, and reformatting of data.
Ellis Medicine turned to Automate Plus to replace custom scripting with RPA bots that connect to applications through an API. They were able to get up and running quickly, using no-code automation and have automated over 65 processes across IT, accounting, HR, and revenue cycle departments. Now their team can focus on more value-adding tasks, saving hundreds of hours since implementation.
Location: United States
Website: ellismedicine.org
File Transfer Automation
Baptist Health - Healthcare
Baptist Health is a large not-for-profit health care organization, with seven major medical facilities and several outpatient centers. Together, the medical facilities generate 837 patient claim files, but their claims management system—ePREMIS from NDC Health—will only accept one claim file each day. They needed a way to join an array of 837 claim files into one file so they could import all the data into the system at once.
With Automate, they automate the daily transfers of the individual claims files to an FTP server which triggers an Automate task that joins all the files together and transfers them to their system. They also use Automate to audit the files and ensure no claims are overlooked. This results in greater centralized control over the thousands of file transfers that occur each day, and greater consistency with data and timeliness.
Location: United States
Website: www.baptisthealth.net
Automated Application Integration
MD Anderson Cancer Center - Healthcare
The University of Texas MD Anderson Cancer Center has the challenge to staff and manage thousands of nurses while delivering top-notch patient care. They rely on three main applications: an HR system by PeopleSoft, a time and attendance system by Kronos, and a staffing system by Per-Se's ANSOS One-Staff. Their applications always need to be up-to-date and in-sync for the Cancer Center to staff at appropriate levels, operate efficiently, and provide quality care. But juggling between the applications to ensure they had accurate data was taking time away from their patients and mission.
Now, Automate acts as a "traffic cop" with the main duty to automate the thousands of data transfers between these applications. Instead of having to worry about staffing levels and not having the most accurate and up-to-date data, they can keep the focus on their patients and providing them with the highest levels of care.
Location: United States
Website: www.mdanderson.org
Automated ERP IntegratioN
Construction Products Company - Manufacturing
A construction products company sells fastening products ranging from self-drilling screws and toggles to power nailers and staplers. For years, an IT staffer had to come to work early every morning to prepare the company's Syspro ERP system for the new day. Rather than continuing to waste valuable time repeating the same tasks day after day, the company brought Automate on board. In just a few hours, IT managers began using Automate to trigger, run, and error-check ERP updates on a hands-free basis—slashing over 12 hours off the IT workload every week.
The ERP updates now run without any IT involvement whatsoever and running updates overnight has virtually eliminated ERP system downtime—giving them complete access to their valuable customer information. The company also uses Automate for processes ranging from sales updates to backorder release reviews. The resulting 99.9 percent uptime keeps all of their departments running smoothly.
Automated Inventory Management and Report Generation
Home Appliance Distributor - Warehouse Management
A luxury home appliance distributor maintains data in four separate SAP Business One databases that are shared with sales and management personnel via dozens of weekly and monthly reports. When the manual reporting was causing sluggish network performance during the work day, they knew it was time for automation.
The company uses Automate for hundreds of tasks simply by using simple commands like "Open Excel" and "Run" from a menu and dragging and dropping them into a window in the proper sequence. Having Automate on duty is saving 20 hours per week of repetitive report generation and allows them to avoid the expense of custom coding so there is more time to dedicate to streamlining other IT activities. Weekly reports are now delivered on a firm schedule and inventory reports no longer slow the network down because they don’t have to run during working hours.
Automated Data Extraction – Robotic Process Automation
Deloitte - Public Sector
A public sector agency working with Deloitte needed to get key information from PDFs into a Microsoft Excel template. They would spend a significant amount of time manually extracting and transcribing the relevant data into Excel. Faced with budget and workforce constraints, this manual process was eating into their precious time needed to meet the demand for their services.
With Automate, they leverage Optical Character Recognition (OCR) to read and extract the necessary information from the PDFs and put it directly into Excel. The user-friendly interface is an intuitive way to instruct the bot to schedule tasks and take action. With Automate, the agency recaptures valuable time and resources needed to drive their mission-critical work.
Location: United States
Website: www.deloitte.com
Automated Application Integration
Celina Insurance Group-Insurance
Celina Insurance Group is a property and casualty insurance company. For Celina, balancing happens nightly and includes changes to any claims or policies made that day, usually numbering in the thousands. Different nightly cycles create reports referenced in this process that when done manually, is tedious and prone to errors. Since it’s extremely important to verify accurate balancing, they wanted to automate the balancing process. Since they already were using Robot Schedule from Fortra, they looked into RPA from Fortra—Automate.
In the Robot Schedule process when it’s time to balance, Automate bots step in to balance and then trigger another process in Robot Schedule. Automate looks through thousands of policies for anomalies, sends an email every night indicating whether everything is balanced, and attaches a spreadsheet containing all the applicable numbers. If it’s balanced, then the Automate bot uses a stored procedure on IBM i and kicks off a Robot job. If it’s not balanced, then the team knows they have a problem to fix. Automating these processes has eliminated the need for the hard-to-fill second shift position and the IT team can operate knowing that balancing, file transfer, and backup processes will be completed.
Location: United States
Website: celinainsurance.com
Business Process Automation
Children’s Book Publisher-Publishing
A children’s book publisher based in the U.S. has five major imprints and many online databases that serve as eBook platforms. They publish approximately 2,000 titles per year and used to distribute the eBook formats through six resellers. They wanted to increase their distribution, but manually pulling and distributing metadata and images for those titles was taking 20-25 hours per season. This made the increase in reseller partners impossible to achieve with their current staffing level. Plus, the CFO was spending three to four hours a week pulling sales reports out of Peachtree, their accounting software.
The company found the perfect solution in Automate Plus and have now increased distribution to over 30 resellers and started distributing an additional new file type. Automate Plus software extracts data, files, and images automatically for each distributor. Now each distributor gets what they need correctly and two months faster than without automation. They’ve also automated sales report generation to give the CFO the reports he needs, emailed to him every week.
Location: United States
Automated Mortgage Processing
Mortgage Company
A large mortgage company had hundreds of applications coming in every day requiring manual, error-prone processing. Applications needed to first be downloaded from the Blend website, and then that data had to be entered into their Mortgage Cadence application. They needed a solution that could automate the data extraction and data entry tasks and integrate both critical business applications to streamline their process.
With Automate, they found an effective automation solution that was quick to stand up—and saw fast ROI. The full project was implemented in just two weeks and they are now able to process hundreds of applications per day—error free. Since implementing Automate, they’ve saved thousands of hours monthly and have started looking at other opportunities throughout their company where they could expand their automation footprint.
Automated Report Generation
Societe Generale Bank Brazil-Financial Services
Societe Generale Bank Brazil is one of the leading suppliers of financial services in Brazil. Employees rely on critical reports and analysis that need to be completed before they can do their work every day. The company needed a flexible RPA solution that was easy to implement, scale, and maintain. In partnership with SicoloS, they use Automate Plus and have software robots perform the mission-critical tasks overnight to automatically generate the reports and analysis the employees need to use throughout their day.
With RPA, they obtained a significant gain of time and scale, since the activities they now automate used to demand up to 6 hours of work from a single employee. This lets them put their team to work on more challenging and value-adding activities that help them better serve their clients.
Location: Brazil
Website: societegeneralebrasil.com
AUTOMATED FILE CONVERSION
Oregon School Boards-Education
Oregon School Boards Association’s policy department had thousands of policy documents in WordPerfect that needed to be converted to Microsoft Word. The conversion of each individual document followed a two-step process: convert the WordPerfect file to .RFT, and then convert it to Word. At first, OSBA thought they could speed up the process by hiring a temp, but the backlog continued to pile up and efficiency was lacking.
With Automate, OSBA was able to quickly create an RPA workflow to automatically and accurately manage the tedious conversions. OSBA was up and running in less than a week thanks to Automate’s quick implementation time. Every single policy document for a given school district can be converted in just 20 minutes instead of the 40 hours it had previously taken. They were able to clear their backlog in only a month and a half. Plus, OSBA can let RPA run overnight and convert the policy documents for 10 to 20 districts. And with Automate’s easily reusable workflows, they are able to quickly expand their RPA footprint into other departments.
Location: United States
Website: OSBA.org
WEB BROWSER AUTOMATION
PSCU Financial Services
Florida-based PSCU Financial Services provides backend financial and IT services to hundreds of credit unions. One of their services involves continually checking credit unions’ online applications to ensure they’re up and running. At first, they were doing manual checks every 30 minutes. It wasn’t efficient and they needed to find a way to continue providing the service without having to take support people away from the phones.
PSCU found an alternative to manual website monitoring using RPA. With Automate, they can assemble automation sequences simply by dragging and dropping their choice of hundreds of pre-programmed web browser automation actions ranging from "Send Keystroke" to "Open Webpage" to "FTP Logon" into a visual task-building window. It took only 20 minutes to automate the website monitoring duties. After specifying the keystrokes required to log onto each site, Automate software can execute the job by following the keystrokes in the proper order to simulate user input and validate the availability of client-facing web applications and check for server outages.
Location: United States
Website: PSCU.com
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