To start off on the right foot with your new software investment, we recommend that you take advantage of our Getting Started services package, which includes approximately eight hours of pre-installation planning, product installation, initial implementation, and basic training services. Additional services are also available for continued implementation assistance.
Pre-Installation Planning Discussion
Before installation and implementation can begin, our consultants will help you:
Product Installation and Initial Implementation
After the pre-installation planning discussion is complete, our consultants will help you:
Basic Training
As part of your initial implementation assistance, our consultants will equip you with essential product knowledge, including:
We decided to use some Fortra services, such as on-site implementation and training, to smooth the transition. We had a Fortra Training and Services Consultant come on-site and in just three days he got us going, and we were productive almost immediately.
Paul Ballew, Sr. Vice President and IT Manager, Data Processing Incorporated
Additional Services
Additional implementation services may be requested for the following:
- Doing more with built-in elements
- Configuring user-defined elements that are not included with the built-in elements, such as monitors for specific communication lines, the status of selected subsystems, and response time for particular groups of users
- Monitoring the integrated file system (IFS)
- Performing job accounting
- And more!
Let's Get Started
When you’re short on time or expertise, our consultants can assist with software installation, configuration, customization, and more to make sure your project is done right.