To start off on the right foot with your new software investment, we recommend that you take advantage of our Getting Started services package, which includes approximately eight hours of pre-installation planning, product installation, initial implementation, and basic training services. Additional services are also available for continued implementation assistance.
Pre-Installation Planning Discussion
Before installation and implementation can begin, our consultants will help you:
Review installation requirements for Windows and IBM i
Determine how many systems/partitions will be monitored
Determine which system/partition will be the Central System for Robot Monitor
Determine your priority monitoring and threshold objectives
Determine who should be notified of critical thresholds
Review Fortra software that automatically integrates
Identify one user-defined element requirement
Product Installation and Initial Implementation
After the pre-installation planning discussion is complete, our consultants will help you:
Ensure Robot Monitor is successfully installed
Verify collection jobs are configured
Review configuration backup best practices
Review housekeeping best practices for historical data
Verify that product startup commands will be added to after IPL restart procedures
Assist with basic software configuration on host and remote systems, including monitoring and threshold notification
Configure one user-defined element if needed
Basic Training
As part of your initial implementation assistance, our consultants will equip you with essential product knowledge, including:
How to work with PC GUI operations screens and dashboards
How to define performance and availability monitors and thresholds
How to work with built-in elements
How to work with groups and group hierarchy
How to view detailed monitor history
How to perform green screen disk space analysis
How to use the report generator for automated reports
How to configure user-defined elements
We decided to use some Fortra services, such as on-site implementation and training, to smooth the transition. We had a Fortra Training and Services Consultant come on-site and in just three days he got us going, and we were productive almost immediately.
Paul Ballew, Sr. Vice President and IT Manager, Data Processing Incorporated
Additional Services
Additional implementation services may be requested for the following:
- Doing more with built-in elements
- Configuring user-defined elements that are not included with the built-in elements, such as monitors for specific communication lines, the status of selected subsystems, and response time for particular groups of users
- Monitoring the integrated file system (IFS)
- Performing job accounting
- And more!
Let's Get Started
When you’re short on time or expertise, our consultants can assist with software installation, configuration, customization, and more to make sure your project is done right.