To start off on the right foot with your new software investment, we recommend that you take advantage of our comprehensive implementation services package, which includes pre-installation planning, product installation, implementation, and basic training services. Additional services are also available for continued implementation assistance.
Pre-Installation Planning Discussion
Before installation and implementation can begin, our consultants will help you:
Determine the source and target(s) servers
Discuss installed applications and object replication goals
Discuss vendor application recommendations for replication
Determine items to be omitted
Identify objects currently being journaled (before using Robot HA)
Outline current system startup procedures
Identify port requirements for remote journaling and firewall considerations
Identify initial library copy requirements
Identify known trigger programs and library list updates
Determine whether library sets will be required
Review replication groups option
Define role swap objectives
Product Installation and Implementation
After the pre-installation planning discussion is complete, our consultants will help you:
Ensure Robot HA is successfully installed on source and target servers
Start the server function
Review or modify general defaults
Initialize the HA to set up the HA environment
Synchronize user profiles on source and target servers to avoid authority errors
Define synchronization attributes
Set synchronization attributes for objects to be replicated based on the planning discussion
Configure email support
Define beginning replication objects identified in pre-installation planning discussion
Start replication
Verify synchronization process
Perform a role swap while active
Basic Training
As part of your initial implementation assistance, our consultants will equip you with essential product knowledge, including:
Basic education based on the above replication implementation
Role swap preparation and procedures
We decided to use some Fortra services, such as on-site implementation and training, to smooth the transition. We had a Fortra Training and Services Consultant come on-site and in just three days he got us going, and we were productive almost immediately.
Paul Ballew, Sr. Vice President and IT Manager, Data Processing Incorporated
Additional Services
Additional implementation services may be requested for the following:
- Complex replication configuration
- Business continuity services are available to assist with disaster planning
- Can include full role swap planning and assistance
- Unplanned emergency Robot HA role swap assistance
- Billable services-on-demand are available through Support
- Includes assistance with Robot HA and assistance with replicated Fortra software
Get Started
When you’re short on time or expertise, our consultants can assist with software installation, configuration, customization, and more to make sure your project is done right.