Intermapper Pricing FAQs | Intermapper by HelpSystems

Intermapper Pricing FAQs

Learn about per-device licensing, how to upgrade, how support works, and more.

Basically, our per-device licensing model means that you pay for the number of devices you want to monitor.

Getting into technicalities: a "device" is a unique representation of a host on a map. The device may represent a single service (HTTP, DNS, FTP, etc.) on a host, or it may represent a group of services all running on the same host and at the same IP address. If you create a device for HTTP, a device for DNS, and a device for FTP, that will count as three devices, even if they are served from the same host.

On the other hand, if you create a device that includes HTTP, DNS, and FTP running on the same host, it will count as a single device. Furthermore, if you have two or more SNMP or Ping probes whose parameters are exactly the same targeting a single host, they will count as only one device, no matter how many identical instances there are.

Devices with a probe types of "Non-polling" are excluded from Intermapper's count.

If you're a current customer: under Server Settings, look at the Registration pane for the "Current number of devices." Or if you're still evaluating Intermapper, the yellow information window tells how many devices you're monitoring.


For Large Networks

For large networks, it may not be practical to monitor more than 3000 devices from a particular server. For example, the monitoring traffic could become a significant fraction of the baseline traffic, or the CPU load on the server might be a problem.

For Service Providers

For managed service providers or others who want to split their total device count into smaller blocks across multiple servers, this is certainly possible.

In either case, contact us for a quote and make sure to mention that you would like to spread your overall device count across multiple servers.

You are not able to manually add a device or paste additional devices into a map if they would exceed your license limit. The map will open, but none of the devices there will be polled or monitored. Autodiscovery will add new devices to the map, but will set their Probe Type to Non-polling. The new device(s) will remain visible on the map, but will not be polled, and therefore will not be added to the device count.

Yes. You can go from one license level to another simply by paying the difference in price. We'll give you credit for the current license, and pro-rate your maintenance contract. If you're interested in doing this, email us at info.intermapper

You can either add on devices as described above, or you can remove a device from a map. Alternatively, you could set one device's probe type to Non-polling and add the new device.

Your annual maintenance subscription entitles you to technical support, as well as all new versions that are released during that period. Maintenance subscription pricing is based on the then-current license price. Learn more about our maintenance support plans.

If the new version was released during your maintenance contract, simply visit the Fortra Community Portal to download the new version and install it as usual. It will work normally, and continue to run forever.

If you attempt to install a newer release of the software (i.e., one produced after the end of your contract), it will display a "maintenance contract expired" message and refuse to operate. You will still be able to use earlier versions of the software. To use the features of the new version, you should renew your contract for another year.

We will send you an email one month before the end of your maintenance contract, letting you know that it is nearing its end. After you purchase, you'll be able to unlock any new versions we ship during the new maintenance contract.

You may continue to use your existing software under the terms of the license agreement. But you will not be able to unlock new versions that have shipped after the end of your contract.

Yes. You can renew, and your new maintenance contract will resume at the previous contract's end-date. If your contract has lapsed for more than a year, contact us for special pricing to bring you up to the current revision. 

Yes. Simply send a note to info.intermapper stating that you're an existing customer, and you would like to try out the new features. We'll email back a serial number that will work for 30 days.

Not really. The versions for the different platforms are built from the same source code. Consequently, they have identical operations.

Intermapper Remote Access, a remote server monitoring tool, is an add-on product and is not included with Intermapper. However, each copy of Intermapper comes with the Intermapper user interface that allows you to connect to the server on the same machine.

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