Alerts & Notifications

Learn more about setting up and using alerts and notifications with Intermapper.

A notifier is the way Intermapper alerts someone about an event. Every time Intermapper detects a change in a device or interface state (from OK, Critical, Warning, Alarm, Down, or some other state), it can trigger a notification/alert. Intermapper has notifiers for sounds, sending email, sending pager and SMS messages, and running scripts.

Things to Try

  • Create a notifier from Edit > Server Settings. Scroll to the Notifier List, and click the + at the lower left corner.
  • Choose from various notification types: email, text/SMS messages, pager, sounds, sending a trap or syslog, sound, running a command-line script, etc.
  • Adjust the Notifier Schedule to change when alerts will be sent.
  • Attach the notifier to a device by right-clicking on a device, selecting Device Notifiers, and checking the boxes for state transitions that should trigger alerts.
  • Attach the notifier to an interface by clicking on an interface, selecting Interfaces > Notifiers Window, and checking the boxes for state transitions that should trigger alerts.
 

When Intermapper detects a problem, it changes the color of the icon of the affected device to yellow, orange, or red, depending on the severity. This makes it easy to see where the trouble is. If you can’t correct the problem right away, it becomes difficult to notice when new problems occur.

Intermapper allows you to acknowledge a device. When you acknowledge a device’s condition, it is still down, but the icon will turn blue to show that someone has taken responsibility for it.

Things to Try

  • Select the device to acknowledge
  • You can also select multiple devices, or all devices on a map (Ctl/Cmd-A) and acknowledge them together. This is convenient when a lot of events occur at one time.
  • Choose Monitor < Acknowledge (Ctl/Cmd-‘) and enter an acknowledgement message in the window that appears. This does three things:
    • The icon turns blue to indicate that it has been acknowledged.
    • It stops subsequent repeated notifications.
    • The acknowledgement message, along with the login name and IP address of the person who acknowledges the device, are written to the Event Log file creating a record of what happened.