IT Pro Case Study: HelpSystems Automate and Summit Credit Union | Press Release

IT Pro Case Study: Fortra Automate and Summit Credit Union

Posted on September 12, 2022 | Automation

In this ITPro Today case study, find out why Summit Credit Union adopted robotic process automation (RPA) technology to streamline and improve an outdated online loan application process. 

Using Automate by Fortra, the Madison, Wisc. mortgage lender had a new system up and running within two months and it works so well that the consumer lending, payment solutions and finance teams are now considering how RPA might benefit them too.

Originally published in ITPro Today

“Since the new system went live in November 2021, the credit union has seen a marked increase in the throughput of loan applications to completion without employees having to get involved. Turnaround times on the end-to-end process have also decreased significantly. Most importantly, Summit’s NetPromoter score, which measures customer satisfaction, has risen from 7.25 to 8.25."

Read the full article here

Recent News
February 1, 2023
In his January contribution to Forbes Advisor, John Wilson discusses smartphone scams and shares 8 steps individuals and organizations can take to protect themselves.
January 26, 2023
Cybersecurity software and services provider Fortra today published findings from its 2023 IBM i Marketplace Survey. Now in its ninth year, the survey reveals the trends shaping and driving the global IBM i market.
January 25, 2023
What’s in store for the IBM i community in 2023? Find out in part 2 of IT Jungle’s prediction series featuring Fortra’s Robin Tatam and Amneris Teruel.
January 24, 2023
In this SecurityInfoWatch.com article, Wade Barisoff discusses Cybersecurity Maturity Model Certification (CMMC) standards and how organizations can comply with them.