Support for Fortra's Email Security Solution Suite

Fortra Email Security customers have a variety of support options, including a robust customer portal, online support forum, email, phone, or chat assistance.

Agari Support Clearswift Support

Support for Agari DMARC Protection, Cloud Email Protection & Suspicious Email Analysis  

If you’re using any of the products listed above, please use any of the following support options.

Accessing Agari Product Support

Visit the Support Portal

Self-service support & knowledge base

Make a Request to our Customer Support Team

Submit a request or log a case

Email Us

Email Agari Support

Call Us Toll-Free

For Critical Issues (P1) where urgent assistance is required, call our toll-free telephone number: (855) 682-1708.

Chat With Us

Start a chat with a Fortra representative. Don't see the chat widget at the bottom right-hand corner of your screen? Please choose one of the above options.

Support for Clearswift's Secure Gateways

If you’re using Secure Gateway products from v5.7 or earlier, please use one of the following support options.

Visit the Support Portal

Self-service support & knowledge base

Latest Product Documentation

View the latest product release notes

Make a Request to our Customer Support Team

Submit a request or log a case

Email Us

Email Clearswift Support

Call Us Toll-Free

EMEA: +44 (0) 118 903 8200 
US/Canada:  +1 856 359 2170 
Germany:  +49 (0) 228 2865 3622    
APAC: +61 3 8546 7002 
Japan: +81 3 4578 9768 

Clearswift Product Support

This area contains all the resources you need to ensure your Clearswift products are installed and configured for optimal performance. If you can't find what you need here, visit the Community Support Portal where you can troubleshoot guides in the Online Help Library or log a Support Ticket and one of our support team members will get back to you.

Community Support Portal
Register for a Clearswift Support Portal account >

Select the Product You Need Support With:

Clearswift's Information Governance Server (IGS) provides a repository for all your organization's critical information, protecting it from unauthorized sharing and malicious data breaches. The solution integrates seamlessly with the Clearswift Secure Gateways, allowing you to detect and control your sensitive data in transit. To help set up your IGS and maximize the solution to its full capacity, download our installation and configuration resources.

Fortra's Clearswift Secure Email Gateway (SEG) appliance is one of the most robust email security solutions on the market. Download and review all available product support resources to ensure your SEG is installed and configured for optimal performance to protect your organization from advanced threats and outbound data loss via email.

Download and review all available product support resources for Fortra's Clearswift Secure Exchange Gateway (SXG) which will ensure you optimize the deployment of your internal data loss prevention solution to protect critical information and enable secure sharing inside your organization.

Fortra's Clearswift Secure ICAP Gateway (SIG) enhances existing web security infrastructure with Adaptive Data Loss Prevention functionality to ensure safe collaboration and secure information sharing via the web and collaboration apps. Download and review all product support resources available to ensure your SIG is configured and set up for superior protection and performance.

Fortra's Clearswift Secure Web Gateway (SWG) enables granular control over what your users access or share via the web. Download and review all available product support documents which will help you set up and configure your SWG with flexible, policy-based filtering to inspect encrypted traffic, protect your organization from phishing and malware attacks, and prevent the loss of sensitive data.

  • Download the latest ISO link from the Community Support Portal, Under My Product Downloads
  • Download the Installation Guide
    • Installation & Getting Started Guide
    • Azure Installation & Getting Started Guide for the Secure Web Gateway V6.0.0: The Azure installation guide is currently under review. We will publish it as soon as the review process has been completed. We apologize for any inconvenience and thank you for your continued understanding.
  • View Online Help

Still using our legacy products?

Clearswift is continually developing and enhancing its product range with new features, that’s why it’s important to keep your Clearswift technology up to date by upgrading to the latest versions as and when they’re released. Please contact us to discuss the latest upgrade.

Contact Us

Fortra's Email Security Premium Services

Expert Guidance for Optimal Email Security Protection

You have the tools and protection you need, but what if you have questions or simply want to know if everything is working as it should? Fortra offers a 12-month Email Security Premium Services program which provides you personalized, high-value service through a dedicated Technical Account Manager for your organization.

The Benefits of Premium Services

  • Dedicated Technical Account Manager
  • Annual Health Check
  • Quarterly Customer Reviews
  • Two Inclusive Service Days

To discuss our Premium Services offering with an expert please fill out the form.

Request a Health Check

Whether your Fortra Email Security solution has recently been deployed or has been in place for many years, assessing the current state of your solution will ensure that it meets Fortra’s best practice guidelines for email security.  

Our Health Checks are designed to evaluate your deployed solution’s architecture, policies, and processes to help identify potential gaps and provide recommendations to get up to the email security standards your organization expects. 

Providing an objective report of the current state of the solution provides senior decision makers with actionable intelligence to make informed decisions from.

Request a Health Check

What Can You Expect?

Product updates to correct software faults identified within supported software and new enhancements to supported software as they are made available. Issues reported either by telephone or email are recorded on our central database and assigned to one of our Support Engineers to follow up. 

Please give as much information as possible when logging a call to ensure that it is given the correct priority. All calls are dealt with in a prompt and efficient manner, but should you wish to escalate any issues, please feel free to speak to our Support Manager.  

Prefer to troubleshoot on your own?

We have self-paced training designed to help you get the most out of your Clearswift solutions.

Get Training