Fortra Cyber Support Packages

Cybersecurity Support Packages

Whether you're scaling operations, navigating new cybersecurity challenges, or simply evolving your strategy, Fortra offers support that scales with your cybersecurity needs.

Core

Included at no additional cost with every Fortra cyber solution subscription. Core offers essential support to maintain customer solutions effectively.

Enhanced

Ideal for small to mid-sized enterprises or organizations with evolving environments. Enhanced provides proactive guidance and engagement to leverage the value of Fortra cyber solutions.

Enterprise

The most comprehensive support offering, tailored for large enterprises or highly complex environments. Enterprise includes dedicated access to a Technical Account Manager (TAM) with deep industry expertise.

Fortra Support Tiers

From foundational guidance to advanced technical expertise, our tiered support model adapts to your organization’s size, complexity, and goals. This ensures you get the right level of help when you need it most.

Core

Core
Enhanced
Enterprise

	Enhanced	Enterprise
Digital self-service
Fortra Academy on-demand e-learning
Support portal (Knowledge Base, case submission)
24/7/365 Support: P1
Product enablement – webinar only
Services credits*	3	6
Learning seats	1	2
24/7/365 support: all priorities
Case prioritization
Technical Account Manager (TAM)	Shared TAM resource	Named TAM resource
Health check	Bi-yearly	Quarterly
Product release enablement	TAM-delivered	Guided workshops
Proactive case management
Proactive engagements for product updates or issues
Critical Technical Support incident management