Do you all remember Malcom Haines’ presentation comparing the viruses on Windows and on IBM i? The first slide, for Microsoft, was an entire page filled, at a 4-point font, with different viruses. Then Malcom switched to the IBM i slide, which was blank. This would always result in an outburst in laughter among us IBM i evangelists.

The Integrated File System (IFS) is one of the most ignored parts of the system, yet it makes possible many of the most powerful and most used features on IBM i servers today.

Where managed services providers once delivered self-service and after-hours support for beleaguered IT teams, most have now evolved to offer remote monitoring and hosting. But has their technology been keeping pace?