When they got burned for not monitoring closely enough, the IT team at Staples, Inc. turned to Robot to automate message responses and expose problems early.
For TransAction Solutions, Robot provides greater visibility and security, cuts down message volume, and reduces reliance on error-prone manual processes.
When the IT director at WEHCO Media needed to eliminate manual processes, minimize the daunting six-month training curve for new operators, and reduce the recurring errors in their job schedule, she chose the Robot systems management solution.
When the IT department at White-Rodgers was challenged with meeting a major cost reduction goal, they decided to eliminate staffing during nights and weekends by automating IBM i operations.
With a goal of doubling in size every five to seven years, Heartland Financial needed a tool to help them track, manage, and control their disk growth as their business expands.
To get to lights-out with Infor ERP XA, Cone Drive used Robot Replay, which captures screen images and allows them to manipulate the inputs and the field-level data to create job scripts easily.
"Automate Schedule's audit log is crucial to us because one of our SOX controls is to validate that we keep schedule logs for a certain period of time. An audit log is critical for a scheduler."
TeamQuest (a Fortra company) can help organizations improve their chances at a successful ITIL implementation through the ITIL best practices listed in this article.
Improve Service quality
"IT organizations should engage in a server consolidation project with three major goals: cost reduction, agility improvement and service-level improvement."
Source: “Key Issues for Servers,” Gartner Inc.
GOAL: IMPLEMENT A CONSOLIDATION STRATEGY
Many companies are re-evaluating their IT infrastructures in light of changing business practices, economic demands, and...
Availability is a key indicator of how successfully an IT organization is supporting the company’s business objectives. Are required service levels in terms of workload volume and response times being achieved consistently for the business units? If not, the impact can be significant: a stoppage or slowdown can, in a matter of minutes, disrupt your supply chain and result in lost transactions,...
Automate handled the repetitive work that otherwise bogged down our manager and the entire sales department by automating the process of inbound email inquiries.
The modern CIO needs to be ahead of the game – anticipating the business’s needs and being able to meet them as they arise. All too often, however, the IT function is caught on the back foot, reacting to events after they’ve happened.