When they got burned for not monitoring closely enough, the IT team at Staples, Inc. turned to Robot to automate message responses and expose problems early.
When the IT department at White-Rodgers was challenged with meeting a major cost reduction goal, they decided to eliminate staffing during nights and weekends by automating IBM i operations.
TeamQuest (a Fortra company) can help organizations improve their chances at a successful ITIL implementation through the ITIL best practices listed in this article.
Improve Service quality
"IT organizations should engage in a server consolidation project with three major goals: cost reduction, agility improvement and service-level improvement."
Source: “Key Issues for Servers,” Gartner Inc.
GOAL: IMPLEMENT A CONSOLIDATION STRATEGY
Many companies are re-evaluating their IT infrastructures in light of changing business practices, economic demands, and...
Availability is a key indicator of how successfully an IT organization is supporting the company’s business objectives. Are required service levels in terms of workload volume and response times being achieved consistently for the business units? If not, the impact can be significant: a stoppage or slowdown can, in a matter of minutes, disrupt your supply chain and result in lost transactions,...
The modern CIO needs to be ahead of the game – anticipating the business’s needs and being able to meet them as they arise. All too often, however, the IT function is caught on the back foot, reacting to events after they’ve happened.