When exciting new services get underway, IT can be reduced to a cost center. In an effort to keep services up, leadership adopts a “performance at any cost” mindset and allocates more resources than necessary as an insurance policy against downtime. But this is not a sustainable strategy, and especially in times like these, your organization needs to focus on controlling costs in every area of...

30% of hybrid IT spend is wasted. Whether you find that number shocking or not, you likely don’t know how to identify and eliminate the wasted spend while assuring performance. Many organizations have adopted a “performance at any cost” mindset to ensure service delivery and choose to overprovision IT resources for peace of mind. But the cost of overprovisioning adds up and quickly becomes...

An estimated 60 to 70 percent of initial robotic process automation (RPA) projects fail to meet expectations. Companies want to embrace the transformative technology, but with no sense of where to start and what processes to automate, their projects are dead on arrival.   Business and IT need to partner together to find strong initial candidates for automation that return positive ROI and create...

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