Case Study
RPA Transforms Ricoh Italia from Traditional Call Center to Omni-Channel Service Center
Ricoh is empowering digital workplaces by using innovative technologies and services enabling individuals to work smarter. All around the world, the company drives innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, and communication services. Ricoh Italia has a very strong presence in the Italian market. Its headquarters are in...
Case Study
RPA Success Stories in Banking: Carter Bank & Trust Achieves 3,800% ROI with Automate
Carter Bank & Trust is a state-chartered community bank in Martinsville, Va. The company operates more than 100 branches in Virginia and North Carolina and has 1,000 employees. Watch the video to get a snapshot of this RPA success story in banking and read on for more details.
Guide
10 Hidden Gems of BRMS for IBM i
Get insider tech tips on the most helpful features of Backup, Recovery and Media Services for i (BRMS)! What if your IBM i came equipped with a tool that could help you automate and manage backup/recovery across your enterprise IBM i environment? What’s that, you say? It’s called BRMS for i? That’s right! BRMS is already available as a licensed program product (LPP), yet many IBM i shops are not...
Case Study
Financial Services Firm Credits Automate with Saving 400 Hours per Month
Background Providing backend financial services to hundreds of credit unions is an IT-intensive job. For Florida-based PSCU Financial Services, it requires hours of repetitive tasks ranging from monitoring client websites for availability assurance to migrating files from a variety of sources to a central location for client retrieval. Managers in several PSCU departments have turned to Automate...
Case Study
Baptist Health South Florida Streamlines Claims Processing with Automate
Background Baptist Health is South Florida's largest not-for-profit health care organization, encompassing seven major medical facilities and a number of outpatient centers. They utilize a health information system provided by Siemens called INVISION, and a claims management system from NDC Health called ePREMIS. The Challenge Effective claims processing and management is the name of the game in...
Guide
Continuously Optimizing IT in Financial Terms
CHALLENGES : Virtualization and increasingly complex agile computing environments are creating difficulties for IT financial controllers and for IT Financial Management (ITFM). Virtualization breaks the long-standing direct, one-to-one correlation between cost-allocated physical hardware and the IT services it supports. Increasingly dynamic, multi-layered applications have made it more difficult...
Case Study
Large Health System Turns to Core Privileged Access Manager (BoKS) for Server Management & System Security
A leading not-for-profit health system in the United States, with multiple hospitals, rehabilitation centers, physician clinics, mental health facilities, independent living centers, and home health agencies, employs more than 9,000 individuals, including nearly 1,400 physicians. Collectively, the entities within the healthcare organization also maintain more than 1,500 licensed beds across the...
Case Study
Leading Global Manufacturing Company Streamlines Administration with Centralized Privileged User Management
Ability to automate ‘what and which’ authentication methods are utilized based on the access request also significantly improves administrator productivity.
Case Study
Top 5 Worldwide Bank Uses Core Privileged Access Manager (BoKS) for Privileged Access Management
Ensuring security and privacy are central to the continued success for one of the largest bank holding company in the United States. With over 13 million individuals and business customers, this full-service banking, brokerage, and investment company understands the importance of protecting customer information.
Case Study
Robot HA Keeps Nesco Resource Out of Harm’s Way
Nesco Resource is one of the leading national staffing and employment agencies offering services in temporary staffing, direct hire, and a host of other staffing and recruiting solutions. Through its 100+ branches, the Cleveland, Ohio-based company has 60,000 people annually on its paycheck roster.
Case Study
Fortra and Rg19/Load Make Managed IT Easier for Seco Tools
Based in Fagersta, Sweden, Seco Tools AB is one of the world’s largest providers of comprehensive metal cutting solutions for milling, stationary tools, hole-making, and tooling equipment. Seco partners with nearby Rg19/ Load, a managed service provider (MSP), for advanced server monitoring solutions that enable fast response to issues that could disrupt business. The Challenge Fast Implementation...