Resources

Blog

The Shared Responsibility of Cloud Security

The agreement that cloud security is a shared responsibility between cloud providers and cloud users has now firmly taken hold. How those responsibilities shake out, however, is an ongoing conversation.
Blog

Tips for Managing Physical, Virtual, Cloud Environments

IT infrastructure is complex today. On-prem. Off-prem. Virtualization. The cloud. It’s up to IT to build this infrastructure, then distribute resources from its many miscellaneous parts to various services in the most efficient way possible. With so many different environments to track—many of them walled off from one another in data silos—service issues can be difficult to diagnose and...
Case Study

Automate Speeds Report Generation and Distribution for a Major Insurer

Medmarc Insurance Group is the leader in the medical products liability insurance industry. The company operates as an insurer offering liability insurance protection to life sciences technology companies. Medmarc has a monthly close process whereby underwriters write policies up until the close of business for the month. Once all underwriting is completed, the IT staff have to run a series of...
Case Study

RPA Transforms Ricoh Italia from Traditional Call Center to Omni-Channel Service Center

Ricoh is empowering digital workplaces by using innovative technologies and services enabling individuals to work smarter. All around the world, the company drives innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, and communication services. Ricoh Italia has a very strong presence in the Italian market. Its headquarters are in...