Resources

Article

Getting the Most Out of DB2

By Heath Kath on Mon, 06/27/2016
Used the right way, structured query language (SQL) can be an advantage for any organization's operations. Used the wrong way, it can be a headache for IT professionals. A majority of computing operations are dependent on the ability to access information from a database. That's where SQL queries come in. So the efficiency of SQL queries in DB2 can dramatically impact the tasks running on IBM i...
IBM i Business Intelligence
Article

HANDS OFF! Saying Goodbye to Manual Data Access

Mon, 06/27/2016
Organizations today face an ever-expanding volume of information that must be analyzed and delivered to the right people. While the resulting business intelligence offers us insight into processes and customers, many companies still rely on practices and technology that aren’t suited for managing data on a large scale. As a December 2012 Financial Director article highlighted, 60 percent of those...
IBM i Business Intelligence
Service Level Management
Blog

Service Level Management

By Per Bauer on Fri, 02/26/2016
While IT managers agree that service level management (SLM) is critical to their organizations, many also find it intimidating. It need not be. An SLM program is what you make it - it can be formal or informal, all-encompassing or focused on key services. The point is to document required service levels for services provided to the business by the IT organization. Service-level requirements are...
Automation
Top capacity management tools
Blog

Top 15 Vendors in Capacity Management Software

By Per Bauer on Fri, 02/19/2016
Where TeamQuest (now part of Fortra) Capacity Management Stands TeamQuest, a global leader in capacity management and predictive analytic modeling, has made the Top 5 Vendors list by Research in Action’s 2016 Capacity Management SaaS and Software Report. Called “the most important focused player in capacity management,” TeamQuest (now part of Fortra) scored higher in customer satisfaction and...
Automation
What Is Queuing Theory?
Blog

What Is Queuing Theory?

Mon, 02/15/2016
Queuing theory is the study of queues, otherwise known as waiting lines. It sounds straightforward. But unless you have an advanced math degree, queuing theory can be difficult to understand. That’s why we’re clarifying queuing theory basics.
Infrastructure Management
Article

Global IT Management Survey 2016—NewsWorthy Analysis

Mon, 02/01/2016
Results of a Kelton survey in which IT departments in large enterprises are tasked with responding to numerous business-impacting issues on any given day, including equipment failures, fluctuating website demand, and data security.
Automation
Case Study

Telecom Company Meets Strict Service Requirements & Prevents Major Service Failure

Organization Description: Voice and data services provider focusing on serving customers in rural areas and small to mid-sized cities. The company has greater than three million customers in 22 states and annual revenues of $2.4 billion. Business Value of Vityl Capacity Management (formerly TeamQuest): Client uses Vityl to identify bottlenecks in applications and to eliminate unnecessary hardware...
Infrastructure Management
Case Study

Selling the Capacity Upgrade

Company Overview: This financial technology provider delivers banking and payments technologies to more than 8,000 financial services firms and businesses worldwide. Business Value of Vityl Capacity Management (formerly TeamQuest): The company’s capacity planners use carefully chosen workload definitions in conjunction with predictive modeling to show their management the business rationale for...
Infrastructure Management
Blog

IT Cost Optimization

Sun, 01/17/2016
Optimize IT efficiency and drive business value. No business today can thrive without a solid technology base to support it — that means IT cost optimization should really be about business optimization.
Infrastructure Management