Guide
Health and Risk: A New Paradigm for Capacity Management
Capacity management, considered by top analyst firms to be an essential process in any large IT organization, is often so complex that in today’s accelerated business world it cannot be effectively implemented. Changing priorities, increasing complexity and scalable cloud infrastructure have made traditional models for capacity management less relevant. A new paradigm for capacity management is...
Blog
IT Risk Mitigation
By Per Bauer on Thu, 09/01/2016
It's a brave new world for IT. And it often seems impossible to predict future demand and guard against performance risks.
You have mountains of data, scalable cloud infrastructures, and a complex web of IT environments. It's complicated, to say the least.
And it's matched by skyrocketing consumer demand for and reliance on online services.
Bottom line: outages are more dangerous to a company...
Blog
The 9 Server Sprawl Questions You Need to Ask
Mon, 06/27/2016
For budding companies, server sprawl may be just one of many growing pains—a temporary inconvenience for a greater good. But if you’re struggling to complete processes on time, stalling with the auditors, and jumping from server to server whenever an error occurs, it’s time to ask the tough questions.
Article
Robot Best Practices
By Tom Huntington on Mon, 06/27/2016
Wondering about best practices for automating your IBM i processes with Robot systems management solutions? Take a look at this list and get off to a good start.
Blog
The #1 Step Before Automation
Fri, 06/10/2016
An up-to-date and comprehensive runbook won't win you any awards. But when you get the green light to implement a workload automation tool, documentation is your lifeline. Unfortunately, most runbooks aren’t up to snuff.
Case Study
For Centralized Data Processing, KeHE Relies on Fortra
As the nation’s leading distributor of natural, organic, specialty, ethnic, and gourmet food products, KeHE Distributors has helped thousands of retailers—from the smallest independent stores to the largest supermarket chains—meet the constantly growing demand for products that help people to live well.
John Kinnaird is the National Operating Center Manager responsible for supporting both...
Blog
Service Level Management
By Per Bauer on Fri, 02/26/2016
While IT managers agree that service level management (SLM) is critical to their organizations, many also find it intimidating. It need not be. An SLM program is what you make it - it can be formal or informal, all-encompassing or focused on key services. The point is to document required service levels for services provided to the business by the IT organization.
Service-level requirements are...
Blog
Top 15 Vendors in Capacity Management Software
By Per Bauer on Fri, 02/19/2016
Where TeamQuest (now part of Fortra) Capacity Management Stands
TeamQuest, a global leader in capacity management and predictive analytic modeling, has made the Top 5 Vendors list by Research in Action’s 2016 Capacity Management SaaS and Software Report.
Called “the most important focused player in capacity management,” TeamQuest (now part of Fortra) scored higher in customer satisfaction and...
Blog
What Is Queuing Theory?
Mon, 02/15/2016
Queuing theory is the study of queues, otherwise known as waiting lines. It sounds straightforward. But unless you have an advanced math degree, queuing theory can be difficult to understand. That’s why we’re clarifying queuing theory basics.