A North American government agency with more than 1,500 employees needed to give citizens better ways to perform civic data sharing remotely due to the COVID-19 pandemic.

FRS rents commercial dishwashers. Rental agreements include maintenance and chemical supplies. To service these contracts, technicians visit customers monthly to inspect and maintain the equipment and ensure customers have adequate chemicals.

To optimize efficiency, Cequent wanted a complete form production, management and filing solution that could automatically route documents to users’ electronic inboxes either based on the document’s contents or source or by using pre-defined routing definitions.