Resources

Case Study

Intermapper Helps Alcatel-Lucent Australia Locate Business

“We are able to see just want we want through the firewall without having to introduce anything new at customer sites. Our customers are excited about this value-added service." - Guy Bryant, Project Director, Mobile/Fixed Systems Division at Alcatel-Lucent Australia
Case Study

Greater Media Detroit Stays on Air with Network Monitoring

“InterMapper collects traps and notifies me of any important failures. I’ve tailored its reporting to match the severity of the issue. To say that it has saved the day is an understatement.” - Mike Kernen, Chief Engineer at Greater Media Detroit
Case Study

UBC's Network Goes the Distance with Intermapper

"It's the only monitoring tool we use. We slice and dice the network in many ways using over 100 maps that monitor thousands of devices and Ethernet switches." - Dennis O'Reilly, Senior Network Analyst, University of British Columbia
Article

Vityl and ITIL

TeamQuest (a Fortra company) can help organizations improve their chances at a successful ITIL implementation through the ITIL best practices listed in this article.
Article

Supporting ITIL Objectives

Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT services.
Article

Implementing a Consolidation Strategy

Improve Service quality "IT organizations should engage in a server consolidation project with three major goals: cost reduction, agility improvement and service-level improvement." Source: “Key Issues for Servers,” Gartner Inc. GOAL: IMPLEMENT A CONSOLIDATION STRATEGY Many companies are re-evaluating their IT infrastructures in light of changing business practices, economic demands, and security...
Blog

Ensure Availability at a Reasonable Cost to Meet Business SLAs

Availability is a key indicator of how successfully an IT organization is supporting the company’s business objectives. Are required service levels in terms of workload volume and response times being achieved consistently for the business units? If not, the impact can be significant: a stoppage or slowdown can, in a matter of minutes, disrupt your supply chain and result in lost transactions...