It's a brave new world for IT. And it often seems impossible to predict future demand and guard against performance risks. You have mountains of data, scalable cloud infrastructures, and a complex web of IT environments. It's complicated, to say the least.  And it's matched by skyrocketing consumer demand for and reliance on online services. Bottom line: outages are more dangerous to a company...

Where managed services providers once delivered self-service and after-hours support for beleaguered IT teams, most have now evolved to offer remote monitoring and hosting. But has their technology been keeping pace?