Resources

Case Study

RPA Transforms Ricoh Italia from Traditional Call Center to Omni-Channel Service Center

Ricoh is empowering digital workplaces by using innovative technologies and services enabling individuals to work smarter. All around the world, the company drives innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, and communication services. Ricoh Italia has a very strong presence in the Italian market. Its headquarters are in...
On-Demand Webinar

Everything You Need to Know About RPA in 30 Minutes

If you’re hearing terms like digital workforce, software robot, and automation center of excellence, but aren’t sure what it all means, this webinar is for you. Learn about the advantages of automation with RPA, real-life robotic process automation use cases, and common RPA terminology.
Case Study

Financial Services Firm Credits Automate with Saving 400 Hours per Month

Background Providing backend financial services to hundreds of credit unions is an IT-intensive job. For Florida-based PSCU Financial Services, it requires hours of repetitive tasks ranging from monitoring client websites for availability assurance to migrating files from a variety of sources to a central location for client retrieval. Managers in several PSCU departments have turned to Automate...
Case Study

Baptist Health South Florida Streamlines Claims Processing with Automate

Background Baptist Health is South Florida's largest not-for-profit health care organization, encompassing seven major medical facilities and a number of outpatient centers. They utilize a health information system provided by Siemens called INVISION, and a claims management system from NDC Health called ePREMIS. The Challenge Effective claims processing and management is the name of the game...
Press Release

What HelpSystems (now Fortra) is Up to Now

HelpSystems has become one the largest independent software vendors in the IBM i marketplace, with tools spanning operations, security, backup, high availability, forms management, and capacity planning. A company representative recent sat down with IT Jungle at the recent COMMON PowerUp conference to talk about what’s new. HelpSystems didn’t have a single major product launch at the COMMON...
On-Demand Webinar

5 Ways RPA Projects Fail

  An estimated 30 to 40 percent of initial robotic process automation (RPA) projects fail to meet expectations. With any new, transformative technology, failures are going to happen. But with the right amount of planning, expectation setting, and execution, failed projects can be avoided or turned around.  Watch Fortra and Avasant as they discuss five pitfalls that...
Case Study

Large Health System Turns to Core Privileged Access Manager (BoKS) for Server Management & System Security

A leading not-for-profit health system in the United States, with multiple hospitals, rehabilitation centers, physician clinics, mental health facilities, independent living centers, and home health agencies, employs more than 9,000 individuals, including nearly 1,400 physicians. Collectively, the entities within the healthcare organization also maintain more than 1,500 licensed beds across the...