Article
IT Service Optimization: Reaching New Heights
By Per Bauer on Sat, 11/15/2008
Survey Says Chaos Reigns
A global survey of more than 300 IT executives, directors and managers revealed that the majority of IT organizations (53%) rank in the chaotic level of IT Service Optimization maturity.
That means these organizations lack a consistent process to manage and improve the quality and efficiency of their services and will continue firefighting performance and capacity...