TeamQuest (a Fortra company) can help organizations improve their chances at a successful ITIL implementation through the ITIL best practices listed in this article.

Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT services.

This month’s sample task demonstrates how to use the Automate Terminal Emulation Actions to interact with a terminal system and import the data from the system into a file.

Improve Service quality "IT organizations should engage in a server consolidation project with three major goals: cost reduction, agility improvement and service-level improvement." Source: “Key Issues for Servers,” Gartner Inc. GOAL: IMPLEMENT A CONSOLIDATION STRATEGY Many companies are re-evaluating their IT infrastructures in light of changing business practices, economic demands, and security...

This month’s sample workflow demonstrates how to use Automate’s Web Services and XML actions.

Here's the dilemma: You need to synchronize a set of files from a network share to a SharePoint team site on a daily basis, but these files are not just going into one SharePoint document library. The solution: Just automate the whole process with Automate.

With the eagerly anticipated release of Microsoft’s cloud-based service, Office 365, on June 28, Network Automation immediately set to work on ensuring the current Microsoft Office automation facilities in Automate were enhanced to provide its customers with equivalent automation capabilities.

Automate from Fortra provides application security, streamlined communication including sending emails and text messages to IT regarding successful or failed tasks, error handling, and flexibility and versatility via its highly coveted development interface (no programming or scripting needed).