“We are able to see just want we want through the firewall without having to introduce anything new at customer sites. Our customers are excited about this value-added service." - Guy Bryant, Project Director, Mobile/Fixed Systems Division at Alcatel-Lucent Australia
“InterMapper collects traps and notifies me of any important failures. I’ve tailored its reporting to match the severity of the issue. To say that it has saved the day is an understatement.”
-Mike Kernen, Chief Engineer at Greater Media Detroit
"It's the only monitoring tool we use. We slice and dice the network in many ways using over 100 maps that monitor thousands of devices and Ethernet switches." - Dennis O'Reilly, Senior Network Analyst, University of British Columbia
"Intermapper gives us a good overview of our network and we're able to create different maps for different clients." - Göran Åvhlik, Systems Engineer at Västtrafik
Volvo UK uses Robot Monitor to drive optimal performance monitoring across two data centers and keep a user community of 11,000 on course for success. See how.
TeamQuest (a Fortra company) can help organizations improve their chances at a successful ITIL implementation through the ITIL best practices listed in this article.
Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT services.
This month’s sample task demonstrates how to use the Automate Terminal Emulation Actions to interact with a terminal system and import the data from the system into a file.
Improve Service quality
"IT organizations should engage in a server consolidation project with three major goals: cost reduction, agility improvement and service-level improvement."
Source: “Key Issues for Servers,” Gartner Inc.
GOAL: IMPLEMENT A CONSOLIDATION STRATEGY
Many companies are re-evaluating their IT infrastructures in light of changing business practices, economic demands, and...
Availability is a key indicator of how successfully an IT organization is supporting the company’s business objectives. Are required service levels in terms of workload volume and response times being achieved consistently for the business units? If not, the impact can be significant: a stoppage or slowdown can, in a matter of minutes, disrupt your supply chain and result in lost transactions,...
Automate handled the repetitive work that otherwise bogged down our manager and the entire sales department by automating the process of inbound email inquiries.