Resources

Make forms processes more efficient with document creation and delivery software
Case Study

Major Steel Supplier Strikes Gold with a Document and Forms Management Solution and Superb Support

Paperwork and steel go hand-in-hand for one major steel supplier (MSS) with locations across North America. Every piece of steel they ship includes paperwork assuring customers of the quality of the product they’re receiving.But MSS had a problem: their processes were keeping them from meeting customer expectations. It was time to make a change.The Paperwork ProblemPre-printed forms and Dot matrix...
Automation
Minimize risk with capacity management tools
Blog

IT Risk Mitigation

By Per Bauer on Thu, 09/01/2016
It's a brave new world for IT. And it often seems impossible to predict future demand and guard against performance risks. You have mountains of data, scalable cloud infrastructures, and a complex web of IT environments. It's complicated, to say the least. And it's matched by skyrocketing consumer demand for and reliance on online services. Bottom line: outages are more dangerous to a company...
Automation
Article

A Modern Approach to Performance Management

Wed, 08/24/2016
Using modern performance monitoring tools, you can build a successful strategy for performance management and quickly add value in your organization.
Monitoring
Blog

Say Goodbye to Document Mismanagement

Thu, 07/28/2016
We write a lot on this blog about document management, but this time we wanted to share a graphic illustrating the struggles that some companies and individuals still face in their processes. Can you see yourself (or your company) in any of these stats? If so, let us help you find a solution! With RJS, your company can digitize...
Automation
Article

Is the i Ready for the Three Vs of Big Data?

By Tom Huntington on Mon, 06/27/2016
The three Vs of big data are volume, velocity, and variety, but in order derive value from big data, IT departments need tools to store massive amounts of data (volume) and make sure it is always available for quick analysis (velocity).
Automation
Article

Robot Best Practices

By Tom Huntington on Mon, 06/27/2016
Wondering about best practices for automating your IBM i processes with Robot systems management solutions? Take a look at this list and get off to a good start.
Automation
Monitoring
Service Level Management
Blog

Service Level Management

By Per Bauer on Fri, 02/26/2016
While IT managers agree that service level management (SLM) is critical to their organizations, many also find it intimidating. It need not be. An SLM program is what you make it - it can be formal or informal, all-encompassing or focused on key services. The point is to document required service levels for services provided to the business by the IT organization. Service-level requirements are...
Automation
Top capacity management tools
Blog

Top 15 Vendors in Capacity Management Software

By Per Bauer on Fri, 02/19/2016
Where TeamQuest (now part of Fortra) Capacity Management Stands TeamQuest, a global leader in capacity management and predictive analytic modeling, has made the Top 5 Vendors list by Research in Action’s 2016 Capacity Management SaaS and Software Report. Called “the most important focused player in capacity management,” TeamQuest (now part of Fortra) scored higher in customer satisfaction and...
Automation
Article

Global IT Management Survey 2016—NewsWorthy Analysis

Mon, 02/01/2016
Results of a Kelton survey in which IT departments in large enterprises are tasked with responding to numerous business-impacting issues on any given day, including equipment failures, fluctuating website demand, and data security.
Automation
Case Study

SunGard Public Sector Uses Halcyon's Operation Center

Halcyon’s Operations Center Suite enabled SunGard Public Sector to use an intuitive tool to automatically handle the vast majority of alerts arising from the monitoring solution, with business-critical alerts sent to a technician trained to immediately deal with systems issues.
Monitoring