How do you outmaneuver your competition with technology? That’s the motto of Todd’s IT, a full-service IT consulting and technology solution provider. They aim to improve operations every day, and one of their tactics is leveraging robotic process automation ( RPA ) to simplify and streamline manual processes. They’ve identified ways RPA can improve the customer experience and make operations...

Many RPA implementations start with one area of the business then look to expand onward after initial success. Scaling any software across an organization will have challenges, and RPA is no exception. Not only is there the question of scaling being cost-prohibitive, but organizations sometimes struggle to move beyond the initial use case and get buy-in from other business units. Your organization...