Resources

Case Study

Automate Speeds Report Generation and Distribution for a Major Insurer

Medmarc Insurance Group is the leader in the medical products liability insurance industry. The company operates as an insurer offering liability insurance protection to life sciences technology companies. Medmarc has a monthly close process whereby underwriters write policies up until the close of business for the month. Once all underwriting is completed, the IT staff have to run a series of...
Article

How to Download an ODBC Driver

Performance Navigator® requires an ODBC connection to connect to your IBM i system, but it does not come with your PC’s operating system. IBM has a downloadable they’ve titled Access Client Solutions, which we recommend our customers use to get that ODBC connection.
Article

FAQs about Performance Navigator

Will this product hurt the performance of my IBM i®? You will not even notice that the product is working. The data gathering software is already part of the OS. I currently have a subscription to IBM's PM for Power service. How is Performance Navigator compared to PM? Glad you asked... Performance Navigator uses exactly the same input as PM for Power, Collection Services. Performance Navigator...
Case Study

RPA Transforms Ricoh Italia from Traditional Call Center to Omni-Channel Service Center

Ricoh is empowering digital workplaces by using innovative technologies and services enabling individuals to work smarter. All around the world, the company drives innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, and communication services. Ricoh Italia has a very strong presence in the Italian market. Its headquarters are in...
Case Study

Financial Services Firm Credits Automate with Saving 400 Hours per Month

Background Providing backend financial services to hundreds of credit unions is an IT-intensive job. For Florida-based PSCU Financial Services, it requires hours of repetitive tasks ranging from monitoring client websites for availability assurance to migrating files from a variety of sources to a central location for client retrieval. Managers in several PSCU departments have turned to Automate...
Case Study

Baptist Health South Florida Streamlines Claims Processing with Automate

Background Baptist Health is South Florida's largest not-for-profit health care organization, encompassing seven major medical facilities and a number of outpatient centers. They utilize a health information system provided by Siemens called INVISION, and a claims management system from NDC Health called ePREMIS. The Challenge Effective claims processing and management is the name of the game in...
Article

Eight Steps Toward a Secure Hybrid Cloud Environment

Protect your data and your company from internal and external threats by ensuring that your security policies on-premises and in the cloud are aligned with this checklist.
Case Study

Large Health System Turns to Core Privileged Access Manager (BoKS) for Server Management & System Security

A leading not-for-profit health system in the United States, with multiple hospitals, rehabilitation centers, physician clinics, mental health facilities, independent living centers, and home health agencies, employs more than 9,000 individuals, including nearly 1,400 physicians. Collectively, the entities within the healthcare organization also maintain more than 1,500 licensed beds across the...
Article

With Public Cloud OS Instances Growing, Security Challenges Grow, Too

“Some cloud vendors tout that systems deployed within their framework require little or no administration: You create an image with the software and applications that you want it to provide services for, spin it up in a management console, and Voila! you have an entirely new system online; with minimal cost, no hassle, little work. However, even with newer models for virtualization appearing on...
Case Study

Robot HA Keeps Nesco Resource Out of Harm’s Way

Nesco Resource is one of the leading national staffing and employment agencies offering services in temporary staffing, direct hire, and a host of other staffing and recruiting solutions. Through its 100+ branches, the Cleveland, Ohio-based company has 60,000 people annually on its paycheck roster.
Article

Message Received?

When was the last time you reviewed your Robot Console message automation? If you’re out of practice, let’s take a look at what you can do to maximize your message automation and reports.