CHALLENGES: Virtualization and increasingly complex agile computing environments are creating difficulties for IT financial controllers and for IT Financial Management (ITFM). Virtualization breaks the long-standing direct, one-to-one correlation between cost-allocated physical hardware and the IT services it supports. Increasingly dynamic, multi-layered applications have made it more difficult...

Creating an automation center of excellence (COE) ensures that you are automating your enterprise with strategy and vision. This guide gives you the expertise you need to put together a great team, follow best practices, and continually optimize your automation COE.