In this guest blog, Christopher Wilder of Tag Cyber provides a high-level overview of how companies can improve data security while minimizing data leaks in SaaS solutions.
What makes a good capacity management tool? There are six major factors to consider when choosing a capacity management tool, and the right tool should account for all of them.
How do you calculate IT health and risk?
There are different methods you can use, depending on your needs.
The most common methods for determining IT infrastructure health are:
Threshold comparison
Enhanced threshold comparison
Event detection
Variation from normal
Allocation comparison
Queuing theory for health
On the other hand, the most common methods for calculating IT infrastructure...
What is Performance Management?
IT performance management is responsible for everyday aspects of capacity management, like monitoring performance and resources, planning changes to make efficient use of resources, analyzing performance, and reporting back to the business.
Now more than ever, your company’s bottom line rests on your ability to provide 24/7 service...
What are your optimization goals?
An optimization initiative is typically triggered by one of the drivers listed below and the focus is dictated by your overall business objectives. But singlehandedly focusing on one objective may negatively impact your capabilities in the other areas. This can reduce the overall service quality and offer limited to no real value. In order to achieve concurrent...
Capacity Management Strategies
If IT was like a restaurant…then capacity management should be like the restaurant manager (aka Maître D’).
Unfortunately, too many organizations are using capacity management as the clean-up department. When something goes wrong, capacity management fixes it. And while that used to work, that’s not the best practice...
Have you ever experienced an online service outage? It’s like losing half your physical locations without any warning.
Downtime is a huge problem. It stops your revenue stream. It compromises customer loyalty. It damages your brand’s reputation. And it wastes hours and IT resources to fix the problem—when it shouldn’t have been a problem to begin with.
Isn’t it about time you prevented downtime?...
Complying with the PCI standard is a normal part of doing business in today’s credit-centric world. But, PCI applies to multiple platforms. The challenge becomes how to map the general PCI requirements to a specific platform, such as IBM i. And, more importantly, how can you maintain—and prove—compliance?
It's a brave new world for IT. And it often seems impossible to predict future demand and guard against performance risks.
You have mountains of data, scalable cloud infrastructures, and a complex web of IT environments. It's complicated, to say the least.
And it's matched by skyrocketing consumer demand for and reliance on online services.
Bottom line: outages are more dangerous to a company...
The Payment Card Industry Data Security Standard (PCI DSS) applies to every organization that processes credit or debit card information. This includes merchants and third-party service providers that store, process, or transmit credit card data.
The launch of PCI DSS helped expose serious security shortcomings, failures to follow security best practices, and a...
While IT managers agree that service level management (SLM) is critical to their organizations, many also find it intimidating. It need not be. An SLM program is what you make it - it can be formal or informal, all-encompassing or focused on key services. The point is to document required service levels for services provided to the business by the IT organization.
Service-level requirements are...
Where TeamQuest (now part of Fortra) Capacity Management Stands
TeamQuest, a global leader in capacity management and predictive analytic modeling, has made the Top 5 Vendors list by Research in Action’s 2016 Capacity Management SaaS and Software Report.
Called “the most important focused player in capacity management,” TeamQuest (now part of Fortra) scored higher in customer satisfaction and...
Results of a Kelton survey in which IT departments in large enterprises are tasked with responding to numerous business-impacting issues on any given day, including equipment failures, fluctuating website demand, and data security.
TeamQuest (a Fortra company) can help organizations improve their chances at a successful ITIL implementation through the ITIL best practices listed in this article.
Improve Service quality
"IT organizations should engage in a server consolidation project with three major goals: cost reduction, agility improvement and service-level improvement."
Source: “Key Issues for Servers,” Gartner Inc.
GOAL: IMPLEMENT A CONSOLIDATION STRATEGY
Many companies are re-evaluating their IT infrastructures in light of changing business practices, economic demands, and...
Availability is a key indicator of how successfully an IT organization is supporting the company’s business objectives. Are required service levels in terms of workload volume and response times being achieved consistently for the business units? If not, the impact can be significant: a stoppage or slowdown can, in a matter of minutes, disrupt your supply chain and result in lost transactions,...