Resources

Guide

Continuously Optimizing IT in Financial Terms

CHALLENGES: Virtualization and increasingly complex agile computing environments are creating difficulties for IT financial controllers and for IT Financial Management (ITFM). Virtualization breaks the long-standing direct, one-to-one correlation between cost-allocated physical hardware and the IT services it supports. Increasingly dynamic, multi-layered applications have made it more difficult...
Guide

DevOps Development: Keeping the Lights On

Overview: The DevOps methodology embodies two core philosophies: decreasing the lead time of software deployment and the automation of delivery and testing. DevOps emerged as a practical response to the agile development movement, in contrast with traditional, phase-based or “waterfall” development, which is inefficient and labor-intensive. Traditional methods should be phased out, and companies...
Case Study

Appvion Improves Customer Satisfaction with a Digital Document Repository

Appvion, Inc. manufactures paper—thermal, carbonless, security, inkjet, digital specialty and colored papers. But this Appleton, Wisconsin-based company had a problem when it came to digital documents in their customer web portal. Their existing system just wasn’t up to snuff. It was time to make a change. ...
Guide

Dashboards Don't Work (Unless You Have a Metrics Management Strategy)

Tech has had a tremendous impact on the way today’s businesses seek continued growth and improvement. No matter what business they are in, executives everywhere are investing in technology that improves their business processes, gets them ahead of the competition and widens their margins. Ultimately, the return on that investment is determined by how well technology supports a business’ ability to...
Guide

Health and Risk: A New Paradigm for Capacity Management

Capacity management, considered by top analyst firms to be an essential process in any large IT organization, is often so complex that in today’s accelerated business world it cannot be effectively implemented. Changing priorities, increasing complexity and scalable cloud infrastructure have made traditional models for capacity management less relevant. A new paradigm for capacity management is...
Case Study

For Centralized Data Processing, KeHE Relies on Fortra

As the nation’s leading distributor of natural, organic, specialty, ethnic, and gourmet food products, KeHE Distributors has helped thousands of retailers—from the smallest independent stores to the largest supermarket chains—meet the constantly growing demand for products that help people to live well. John Kinnaird is the National Operating Center Manager responsible for supporting both...
Case Study

Telecom Company Meets Strict Service Requirements & Prevents Major Service Failure

Organization Description: Voice and data services provider focusing on serving customers in rural areas and small to mid-sized cities. The company has greater than three million customers in 22 states and annual revenues of $2.4 billion. Business Value of Vityl Capacity Management (formerly TeamQuest): Client uses Vityl to identify bottlenecks in applications and to eliminate unnecessary hardware...
Case Study

Selling the Capacity Upgrade

Company Overview: This financial technology provider delivers banking and payments technologies to more than 8,000 financial services firms and businesses worldwide. Business Value of Vityl Capacity Management (formerly TeamQuest): The company’s capacity planners use carefully chosen workload definitions in conjunction with predictive modeling to show their management the business rationale for...
Case Study

Fortra Automates Report Delivery at Ullico

Reports are an essential part of all businesses. Among other purposes, they help organizations to better manage and control their operations. But what if managing those documents placed an unnecessary burden on the enterprise? Paper-based reports do exactly that.