Resources

Blog

Can a Small Business Benefit from Business Process Automation?

Small businesses often stick to their manual processes and leave automation to the big corporations. After all, they’ve always done things this way, so why would they need to change? Read the blog to find out how business process automation can give your small business a competitive edge.
Blog

Seven Software Robots Your Business Needs

Discover the 7 software robots your business needs to reduce repetitive and manual tasks, automate reporting, process claims and more in this blog post from Fortra.
Blog

Performance Management

What is Performance Management? IT performance management is responsible for everyday aspects of capacity management , like monitoring performance and resources, planning changes to make efficient use of resources, analyzing performance, and reporting back to the business. Now more than ever, your company’s bottom line rests on your ability to provide 24/7 service online. Even short outages can...
Blog

IT Maturity

What are your optimization goals? An optimization initiative is typically triggered by one of the drivers listed below and the focus is dictated by your overall business objectives. But singlehandedly focusing on one objective may negatively impact your capabilities in the other areas. This can reduce the overall service quality and offer limited to no real value. In order to achieve concurrent...
Case Study

Automate Eliminates Custom Visual Basic Code for InfraSource

InfraSource Services is a fully integrated company providing construction services in gas and electric transmission, gas and electric distribution, telecommunications, and water and wastewater systems. The organization consists of several distinct operating companies strategically located throughout the United States. InfraSource is a single source provider of infrastructure construction services...
Article

Code-Free Database Automation

Watch the recorded webinar to learn how to automate tedious database interaction tasks like data entry, reading incoming data files, and more.
Blog

How to Go from Simple to Strategic Capacity Management

Capacity Management Strategies If IT was like a restaurant…then capacity management should be like the restaurant manager (aka Maître D’). Unfortunately, too many organizations are using capacity management as the clean-up department. When something goes wrong, capacity management fixes it. And while that used to work, that’s not the best practice to follow today. A Brief History of Capacity...
Blog

Capacity Planning

Have you ever experienced an online service outage? It’s like losing half your physical locations without any warning. Downtime is a huge problem. It stops your revenue stream. It compromises customer loyalty. It damages your brand’s reputation. And it wastes hours and IT resources to fix the problem—when it shouldn’t have been a problem to begin with. Isn’t it about time you prevented downtime...