The internet has made our lives easier in so many ways, especially in the workplace. Most information you need can be found at the end of a few clicks. But when your daily tasks require information found online, even the simplest website actions—like clicking buttons, downloading files, and navigating windows—can add up to a big chunk of time when you’re repeating website actions over and over...

What is Capacity Planning? IT capacity planning is a process used to manage IT service delivery. Business services depend on IT resources in most organizations. Retail organizations need IT to make sure their POS system stays up and running – even on days with unusually high transaction counts, like Black Friday. Banks and other financial services providers need their infrastructure to stay up and...

Learn the difference between robotic process automation (RPA) and business process automation (BPA) and how both can help streamline tedious tasks and make processes more efficient.

A capacity management tool should help your IT team in 8 key ways. If you're replacing your tool or starting a capacity management practice, this is the place to start.

What makes a good capacity management tool? There are six major factors to consider when choosing a capacity management tool, and the right tool should account for all of them.