What is Capacity Planning? IT capacity planning is a process used to manage IT service delivery. Business services depend on IT resources in most organizations. Retail organizations need IT to make sure their POS system stays up and running – even on days with unusually high transaction counts, like Black Friday. Banks and other financial services providers...

Learn about document capture—and why you should be automating it.

A document management system captures, stores, and distributes documents electronically. Learn how (and why you’ll benefit).

Learn the difference between robotic process automation (RPA) and business process automation (BPA) and how both can help streamline tedious tasks and make processes more efficient.

A capacity management tool should help your IT team in 8 key ways. If you're replacing your tool or starting a capacity management practice, this is the place to start.

What makes a good capacity management tool? There are six major factors to consider when choosing a capacity management tool, and the right tool should account for all of them.