Resources

Article

Two-Way Message Response with Robot

You have the afternoon off—but not the responsibility of monitoring your system for issues. This includes responding to application and system messages as they occur on your production IBM i jobs. You don’t want to carry your laptop around just in case you need to VPN back to answer a message that is waiting on your month-end process. What option do you have?
Article

Automate Website Monitoring in Less Than 10 Minutes

How can a 6-step automation task provide peace of mind when it comes to website monitoring? At Fortra, our web team works to make sure that people will always be able to access our website to find solutions to their IT problems. But they don’t work 24/7. Even with the team spread across different time zones, if a critical error occurs when no one is around—or that no one knows about—it can’t be...
Case Study

Oregon School Boards Association Uses RPA to Maintain Critical Policies

The Oregon School Boards Association is a non-profit member services agency for more than 200 locally elected boards serving school districts, education service districts, and community colleges. OSBA helps locally-elected volunteers fulfill their complex public education roles. Watch the video to get a snapshot of their story and read on for more details.
Article

If It Has Moving Parts, Someday It's Going to Fail.

Check out IBM's new READ INTENSIVE SSDs. This is a note to highlight some of the pros and cons - and dig a little deeper into one of the cons - of IBM's recently announced new class of solid state disk drives, "read intensive" (RI) SSDs. The new RI-SSD comes in one flavor, a 1.86 TB drive. The new concept to wrap your head around is that the drive will "wear out" if you write too much over the...
Case Study

Automate Speeds Report Generation and Distribution for a Major Insurer

Medmarc Insurance Group is the leader in the medical products liability insurance industry. The company operates as an insurer offering liability insurance protection to life sciences technology companies. Medmarc has a monthly close process whereby underwriters write policies up until the close of business for the month. Once all underwriting is completed, the IT staff have to run a series of...
Article

How to Download an ODBC Driver

Performance Navigator® requires an ODBC connection to connect to your IBM i system, but it does not come with your PC’s operating system. IBM has a downloadable they’ve titled Access Client Solutions, which we recommend our customers use to get that ODBC connection.
Article

FAQs about Performance Navigator

Will this product hurt the performance of my IBM i®? You will not even notice that the product is working. The data gathering software is already part of the OS. I currently have a subscription to IBM's PM for Power service. How is Performance Navigator compared to PM? Glad you asked... Performance Navigator uses exactly the same input as PM for Power, Collection Services. Performance Navigator...
Case Study

RPA Transforms Ricoh Italia from Traditional Call Center to Omni-Channel Service Center

Ricoh is empowering digital workplaces by using innovative technologies and services enabling individuals to work smarter. All around the world, the company drives innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, and communication services. Ricoh Italia has a very strong presence in the Italian market. Its headquarters are in...
Case Study

Financial Services Firm Credits Automate with Saving 400 Hours per Month

Background Providing backend financial services to hundreds of credit unions is an IT-intensive job. For Florida-based PSCU Financial Services, it requires hours of repetitive tasks ranging from monitoring client websites for availability assurance to migrating files from a variety of sources to a central location for client retrieval. Managers in several PSCU departments have turned to Automate...
Case Study

Baptist Health South Florida Streamlines Claims Processing with Automate

Background Baptist Health is South Florida's largest not-for-profit health care organization, encompassing seven major medical facilities and a number of outpatient centers. They utilize a health information system provided by Siemens called INVISION, and a claims management system from NDC Health called ePREMIS. The Challenge Effective claims processing and management is the name of the game in...
Case Study

Robot HA Keeps Nesco Resource Out of Harm’s Way

Nesco Resource is one of the leading national staffing and employment agencies offering services in temporary staffing, direct hire, and a host of other staffing and recruiting solutions. Through its 100+ branches, the Cleveland, Ohio-based company has 60,000 people annually on its paycheck roster.
Article

Message Received?

When was the last time you reviewed your Robot Console message automation? If you’re out of practice, let’s take a look at what you can do to maximize your message automation and reports.